Frequently asked questions about VIP clubs
1. What is a VIP club and why join it?
VIP Club is a loyalty program for the most active players, offering:
Benefits: additional return of parts of losses, priority service and unique offers that are not available to ordinary users.
2. How to become a member of the VIP program?
Automatic path: Collect a set rate turnover (typically 300 to 200,000 AUD per period).
Manual invitation: get a personal invitation from the VIP manager with a decent game history and verification.
Steps:
3. What levels are there and how do they differ?
VIP programs usually have from 3 to 7 gradations:
The difference: the percentage of return, the speed of payments, a set of exclusive offers and the level of personal service.
4. How are cashback and comp points awarded?
Cashback: percentage of net losses (bets − winnings − commission). Paid daily, weekly or monthly without a vager.
Comp-points: awarded in proportion to the sum of bets: base rate 200-300 points = 1 AUD; VIP levels give a boost of up to × 1.5.
Tip: check on the casino website the calculation formula and the minimum threshold for paying cashback.
5. What mistakes do players make most often?
1. Do not track the validity of bonuses - many freespins and comps are canceled after 30-90 days.
2. Skipping course changes - the exchange rate of comp points can change when the level rises/falls.
3. They ignore the wager conditions - the wager spins are more profitable, but often smaller in volume.
4. Do not record agreements with the manager - in controversial situations, screenshots of correspondence are needed.
6. How not to lose status during a break in the game?
Learn the "inactivity" policy: Most casinos maintain a 30-90 day no bet level.
Keep a "spot" minimum bid every 2-3 weeks (0.10-0.50 AUD) on games with RTP ≥ 96%.
Set up auto deposits (20-50 AUD/month) to automatically top up points.
Notify the VIP manager in advance and record the "freeze" of the status in writing.
7. Can multiple casino bonuses be combined?
Yes, if casinos are part of the same holding (Kindred, LeoVentures, etc.), points and cashback can be counted crosswise. It is also possible to participate in parallel in provider promotions (NetEnt, Pragmatic) without being tied to status.
8. Is it worth striving for the maximum level?
Yes, if:
Not if:
9. Who should I contact if I have questions?
VIP manager: the main contact for all issues of status, accruals and offers.
Technical support: for platform questions, accrual errors, and withdrawal.
Forums and communities: the experience of real players helps to learn about the pitfalls in advance.
Conclusion
VIP clubs are not just bright statuses, but a full-fledged system of refunds and personal service. A clear understanding of the principles of calculating cashback and comp points, knowledge of the rules for moving between levels and competent interaction with the manager will help you get the maximum benefit and avoid common mistakes. Use this FAQ as a reference - and the VIP program will become your reliable tool in the game.
VIP Club is a loyalty program for the most active players, offering:
- Elevated cashback and rakeback
- Accelerated comps
- Bonuses without wager and freespine
- Personal Manager 24/7
- Exclusive access to games, tournaments and offline events
Benefits: additional return of parts of losses, priority service and unique offers that are not available to ordinary users.
2. How to become a member of the VIP program?
Automatic path: Collect a set rate turnover (typically 300 to 200,000 AUD per period).
Manual invitation: get a personal invitation from the VIP manager with a decent game history and verification.
Steps:
- 1. Register and complete KYC.
- 2. Place bets against the scoring formula.
- 3. Track progress in your personal account.
- 4. Wait for automatic transition or prompt when threshold is reached.
3. What levels are there and how do they differ?
VIP programs usually have from 3 to 7 gradations:
- Bronze/Sapphire/Red - input stage, basic cashback 5-8%.
- Silver/Ruby/Blue - + 1-2% to cashback, accelerated comp exchange rate.
- Gold/Emerald/Gold - 10-12% cashback, ageless backs, personal manager.
- Platinum/Diamond/Platinum - cashback 12-18%, VIP events, priority output.
- Ultimate/Black/Crown - cashback up to 20%, any limits on bets and withdrawals, exotic bonuses.
The difference: the percentage of return, the speed of payments, a set of exclusive offers and the level of personal service.
4. How are cashback and comp points awarded?
Cashback: percentage of net losses (bets − winnings − commission). Paid daily, weekly or monthly without a vager.
Comp-points: awarded in proportion to the sum of bets: base rate 200-300 points = 1 AUD; VIP levels give a boost of up to × 1.5.
Tip: check on the casino website the calculation formula and the minimum threshold for paying cashback.
5. What mistakes do players make most often?
1. Do not track the validity of bonuses - many freespins and comps are canceled after 30-90 days.
2. Skipping course changes - the exchange rate of comp points can change when the level rises/falls.
3. They ignore the wager conditions - the wager spins are more profitable, but often smaller in volume.
4. Do not record agreements with the manager - in controversial situations, screenshots of correspondence are needed.
6. How not to lose status during a break in the game?
Learn the "inactivity" policy: Most casinos maintain a 30-90 day no bet level.
Keep a "spot" minimum bid every 2-3 weeks (0.10-0.50 AUD) on games with RTP ≥ 96%.
Set up auto deposits (20-50 AUD/month) to automatically top up points.
Notify the VIP manager in advance and record the "freeze" of the status in writing.
7. Can multiple casino bonuses be combined?
Yes, if casinos are part of the same holding (Kindred, LeoVentures, etc.), points and cashback can be counted crosswise. It is also possible to participate in parallel in provider promotions (NetEnt, Pragmatic) without being tied to status.
8. Is it worth striving for the maximum level?
Yes, if:
- Your monthly/quarterly betting turnover is consistently high (from AUD 50,000).
- You are ready for a strict betting plan and transparent accounting of comp points.
- Value exclusive service, priority payments and closed VIP events.
Not if:
- You play irregularly or prefer small bets.
- Not ready to automate and document every session.
9. Who should I contact if I have questions?
VIP manager: the main contact for all issues of status, accruals and offers.
Technical support: for platform questions, accrual errors, and withdrawal.
Forums and communities: the experience of real players helps to learn about the pitfalls in advance.
Conclusion
VIP clubs are not just bright statuses, but a full-fledged system of refunds and personal service. A clear understanding of the principles of calculating cashback and comp points, knowledge of the rules for moving between levels and competent interaction with the manager will help you get the maximum benefit and avoid common mistakes. Use this FAQ as a reference - and the VIP program will become your reliable tool in the game.
