Individual Account Managers
1. Introduction
An individual (VIP) account manager is a key link in the high-roller service. It provides operational support, personal conditions and safe support for all operations, turning the game at large bets into a convenient and predictable process.
2. Main functions of the manager
1. Operational technical support
Instant answer to any questions on replenishment, rates and payments.
Support for non-standard requests: document checks, removal of limits.
2. Set up limits and conditions
Rapid changes in deposit, rates and time limits without "quarantine" delays.
Adaptation of parameters to the current financial capabilities and preferences of the player.
3. Personal bonuses and offers
Selection of exclusive promotions, loss-rebate and cashback based on the style of the game.
Providing customized promo codes with minimal vager.
4. Event Participation Organization
Invitations to VIP tournaments and offline events, coordination of trips, booking of places.
Concierge service: transfers, accommodation, support at the location.
5. Psychological support and counselling
Delicate conversations at signs of risky behavior, recommendations for timeout and rate reduction.
Reminders of reports and the need to revise limits in accordance with behavior.
3. Selection Criteria and Manager Assignment
Turnover threshold: monthly deposit or rate turnover above a certain amount (€10,000 - €50,000).
VIP tier status: compliance with the rules of the loyalty program (Gold and higher).
Individual assessment: The manager is attached after a face-to-face conversation, preference analysis and risk profile.
4. Benefits for high rollers
1. Speed and availability
Chat 24/7, direct phone and e-mail: no waiting in the general queue.
2. Flexibility of conditions
Instant setting of limits, unique no-deposit offers, deposit insurance.
3. Premium maintenance
Organization of travel and participation in tournaments, individual gifts and souvenirs.
4. Increased security
Additional verification of transactions, control over suspicious transactions, protection against fraud.
5. How to interact with the manager
1. Regular reports: on request, reports are prepared on bets, losses and winnings.
2. Scheduled calls: weekly or monthly short calls to schedule activity.
3. Emergency connections: in any atypical situation (desire to urgently change limits, request loss insurance).
4. Feedback: feedback on proposals and correction of personal conditions.
6. Best practices from operators
Proactivity: the manager himself sends reminders when 75% of the limits are reached.
Personalization: using game data to compile unique tournaments (mini-VIP sessions).
Transparency: a clear explanation of the timing of changes in bonus parameters and conditions.
Training: short guides and videos on the optimal use of services and bankroll management.
7. Conclusion
An individual account manager is a guarantee of a high level of service and additional protection for high rollers. Its task is not only to solve technical issues, but also to build trust, offer personal solutions and maintain a balance between the excitement and security of large bets.
An individual (VIP) account manager is a key link in the high-roller service. It provides operational support, personal conditions and safe support for all operations, turning the game at large bets into a convenient and predictable process.
2. Main functions of the manager
1. Operational technical support
Instant answer to any questions on replenishment, rates and payments.
Support for non-standard requests: document checks, removal of limits.
2. Set up limits and conditions
Rapid changes in deposit, rates and time limits without "quarantine" delays.
Adaptation of parameters to the current financial capabilities and preferences of the player.
3. Personal bonuses and offers
Selection of exclusive promotions, loss-rebate and cashback based on the style of the game.
Providing customized promo codes with minimal vager.
4. Event Participation Organization
Invitations to VIP tournaments and offline events, coordination of trips, booking of places.
Concierge service: transfers, accommodation, support at the location.
5. Psychological support and counselling
Delicate conversations at signs of risky behavior, recommendations for timeout and rate reduction.
Reminders of reports and the need to revise limits in accordance with behavior.
3. Selection Criteria and Manager Assignment
Turnover threshold: monthly deposit or rate turnover above a certain amount (€10,000 - €50,000).
VIP tier status: compliance with the rules of the loyalty program (Gold and higher).
Individual assessment: The manager is attached after a face-to-face conversation, preference analysis and risk profile.
4. Benefits for high rollers
1. Speed and availability
Chat 24/7, direct phone and e-mail: no waiting in the general queue.
2. Flexibility of conditions
Instant setting of limits, unique no-deposit offers, deposit insurance.
3. Premium maintenance
Organization of travel and participation in tournaments, individual gifts and souvenirs.
4. Increased security
Additional verification of transactions, control over suspicious transactions, protection against fraud.
5. How to interact with the manager
1. Regular reports: on request, reports are prepared on bets, losses and winnings.
2. Scheduled calls: weekly or monthly short calls to schedule activity.
3. Emergency connections: in any atypical situation (desire to urgently change limits, request loss insurance).
4. Feedback: feedback on proposals and correction of personal conditions.
6. Best practices from operators
Proactivity: the manager himself sends reminders when 75% of the limits are reached.
Personalization: using game data to compile unique tournaments (mini-VIP sessions).
Transparency: a clear explanation of the timing of changes in bonus parameters and conditions.
Training: short guides and videos on the optimal use of services and bankroll management.
7. Conclusion
An individual account manager is a guarantee of a high level of service and additional protection for high rollers. Its task is not only to solve technical issues, but also to build trust, offer personal solutions and maintain a balance between the excitement and security of large bets.
